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NOW Box

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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by • Community Manager
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NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

Desperate housewives

Hi I’m wondering if you can keep desperate housewives on now tv for an extra week I’m on season 2 and need one more week to complete it. Many thanks Zoe 

connection

I recently unplugged my now box and have been unable to reconnect ever since, I connect to WiFi set up screen then get an error.connection droppedthere was a problem connection to the network (activation plugin not downloaded -4 )ive tried to reboot,...

Poor picture on sky sports channels

Regularly getting issues with unwatchable picture when switching over to Sky Sports News and other sports channels. Cannot read the info bar on the bottom or sides and the picture resembles 1980s coppied VHS quality. Movie or entertainment channels a...

Box reset

Hi just done a reset on my box.  It’s come up with a code and says go to nowtv.com/tv done that but can’t see anywhere to enter this code

Between programmes having to press play

When watching say Main Event Sport can it not just run continuously instead of stopping between programmes or episodes and we have to press continue to watch or play? My husband is handicapped and cannot do this and if I am out he has no tv? Sorry if...

Poor picture quality

I've installed a Now TV box today into a wired network and notice that channels played through the Now TV app have a much worse picture quality than the iPlayer or ITV hub apps on the box. Also, the only Live TV I can watch is Sky1, I get an error -1...

Payments

Im trying to find a phone number to call to cancel my payments ive tried all the steps but nothing works it says I don't have a pass to cancel yet im still being charged 

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