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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by Community Manager
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NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

WiFi password has changed

Hi, recently I have changed broadband router so I now have a new WiFi password. My nowtv is connected to my old one. I have no remote so have been using ROKU remote before this. Is there any way of changing WiFi password without a remote? 

picture in panaramic.

watching last night's game Liverpool v west ham.the picture was in panaramic it was terrible and spoilt the game.I have never had that trouble before as it's always been in full screen I tried everything to fix it but couldn't anyone else have that t...

Sunday 23rd Feb 2020 NowTv loses wired Connection

System Version 9.0.3 build 4116Broadband provider VirginMediaConnection Wired Sunday 23rd February Wired connection dropped out . Had to restart box after a while trying to connect again to Network finally established .  WiFi Router was fine other th...

HD Boost

Just wondered if anyone's tried this? Assume it's supposed to be at least 1080i? I can't really see a difference to what I had which was maybe 720p? on the Sky channels tagged 'HD' after the boost was applied. I've got 75M fibre downstream and have a...

Remote issues with changing network

Hi, I’ve got a new wifi broadband box (old one stopped working so can’t use that to fix now tv) and my now tv box obviously needs changing networks to work. However, my remote won’t work but it’s got the green flashing light and I can’t use the app o...

Resolved! BBC iPlayer app

BBC iPlayer app is opening as BBC News. Repetitive fault. Device turned off/on. Both apps reinstalled.Anyone know what's going on?

Now remote

Hi. Now remote broke so using my phone. Won’t let me access my sky sports package which is strange. Any advice please?

NOW TV Box not sent to me

Hello I’ve signed up for broadband with 3 months free entertainment pass included. I’ve had to wait a while until today (engineer coming round this afternoon) but all I’ve received in the post is the NOW hub box & no actual tv box with remote. The ki...

Low Audio Volume & Muffled Speech on Movies

I can't find anything on the search so am posting here, although I can't believe that I'm the first to notice. Why is the volume so low & speech muffled on Now TV Movies? I don't get this problem with BBC I Player so I don't think it's the Now TV Box...