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NOW Box

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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by • Community Manager
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NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

Technical help/complaints

Does anyone know how to complain or ask for technical help? I still cannot get Netflix app to load today on the NowTV box. I can’t seem to find even an email address to complain. I understand there will be reduced staff with Covid restrictions, but s...

Now tv app won't open

All other apps work. But home is constant loading with the 4 coloured dots. When I click on the now tv app it loads for a few seconds then goes back to my apps without opening. I've forced a reset, cleared cashe an forced an update 

Now TV

Hi I've been having problems with the nowtv app itself. I can watch all the other apps fine but with the now app when I load it up it sends me back to the home screen. Ive bought a now stick due to the box being old thinking it was the case but it's ...

TV Guide

i have lost loads of my channels from the tv guide??

Resolved! New user, NOW TV hub 2

I have just joined NOW TV, set up Now TV Hub Two as supplied and have internet connection. (All good so far!)....I also signed up for entertainment pass, but how do I activate this, and how do I get the hub to connect to TV?.....There was NO remote i...

Now tv

I have connected my black box, broadband is fine but tv is pink and mute....   any ideas why.

Not full screen

Hi, picture is not showing in full screen,  can anybody help please Thanks 

Music?

Are there any music channels available?As I cant seem to find any.Thank you  

NOW TV Box doesnt arrived

Hello, I have ordered my TV Box on 29 of march, system said dispatched on 2nd of April, activation date is 8 of April but I didn't receive the box. On my account it still showing ITEM DISPACHED 2nd April. Nothing else, I have been charged for next mo...

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