30-01-2016 15:43
Solved! Go to Solution.
01-02-2016 15:46
Hi @Anonymous User & @Anonymous User,
Having tested this out on our box here I'm also hearing problems with the sound so I've gone ahead and raised this with the content team to be looked into and we should have it fixed ASAP.
Thanks
Simon
NOW TV Team
06-12-2020 16:54
Having the same issue with the sound stuttering while watching The Grinch!
Checked settings etc and all OK. This seems to be a very common problem.
06-12-2020 17:50
14-02-2016 24:17
14-02-2016 11:54
Hi and welcome to the forum,
In the interest in collecting information: -
Which make and model of Now TV playback device do you have?
Which make and model number of television do you have?
How is your Now TV playback device connected to the internet. Is it via a wired or wireless (WiFi) ethernet connection?
Cheers
31-01-2020 20:45
I have a Polaroid on wifi any fixer please
26-06-2020 9:35
After trying to find answers to sound stuttering on Disney + and after reading similar sound problems here, it all boils down to changing the audio settings on the now tv box to stereo. I have several now tv boxes, it works fine on all TVs apart for one (Polaroid). So I changed the sound to stereo. I've done all the other things like change hdmi cable, uninstall disney+, restart box. But simple audio change did the trick. Hope this helps folks!
15-02-2016 12:25
Hi @Anonymous User
Thanks for posting, sorry for the sound issue with this episode. As you've mentioned it is only mild but there is some sound distortion. I will raise this with the team and we will hope to get it resolved as quickly as we can.
Cheers
Ranj
NOW TV Team
18-02-2016 12:40
Hi Guys just joined NOW Tv and its cool, But sadly the sound on all channels live and boxsets drops sound every day sky sports news today lost sound for 30 mins so I tryed a film i was watching and it was the same on there too!
Reading the messages on here it looks like its never going to be fixed 😞 Pitty it works ok most of the time but just cuts the sound out 😞
Am using the black box model no 325575013655
Hope you guys can get this fixed in the future as I paying £31.99 per month!
Kind regards
Craig
18-02-2016 16:48
Hi Craig and welcome to the forum,
In the interest in collecting information... Which make and model of Now TV playback device do you have?
Cheers
18-02-2016 16:59
Hi the model No 4200SK-UK for the two now tv boxes i have
I have three in total ive just used the freeview box via bt which only plays the movies and it does the same on that too as well as the now tv black box!
I use bt for broadband and netflix has been fine no problems with playback at all!! Just the now tv 😞
Thanks
Craig