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No sound when watching Sky News channel

This has been reported before by another user but there was no fix. I have a Samsung TV with the NOW TV app preinstalled. The app works fine with all the channels except the Sky News channel. There's no sound!

The TV has the latest firmware but I can't uninstall the app or update/repair it so I am lost as to how to fix this issue. Can anyone here assist please? TIA

Legend 5
Legend 5


No staff will be able to assist as it’s a customer to customer forum. See this link.

You are best to report via live chat. Make sure to be signed in and use the ‘How to get in touch’ drop down.

FYI that I do not work for NOW, just a NOW customer trying to help