15-05-2015 10:05
Last night whilst watching episode 4 of Madam Secretary the sound quality seemed to be particularly poor, suffering several audio drop-outs. This was by no means the first time this has occurred but was amongst the worst instance of this lately.
I view Now TV through the Now TV box and the problem is nothing to do with streaming speed/internet connection as the box shows the signal as excellent and furthermore when I 'rewind' a section of the program and re-listen the audio drop-out occurs at the same points in the sound track.
Ruins a pretty good service otherwise. Any chance this could be fixed so that similar problems don't occur? It seems that the Sky programmes are uploaded onto the server complete with their poor quality sound track.
Neil
15-06-2016 9:02
ok i was told to use explorer again which i had problems with i down loaded the app for windows 10, worked fine till las night, then your help web page said use explorer now i have no soud check to day its the same soun works ok for the lab top i use.
this puts me off the problems i am having from you.
15-06-2016 21:58
Hi @Anonymous User,
Thanks for posting.
Sorry to hear that.
Can you confirm if you can use the app and sound works in the app? if you can't use the app can you tell us what currently happens when you use it?
Thanks
Simon
NOW TV Team
11-08-2015 19:09
Yep, I've got this too. Audio jumping on Last Week Tonight E24.
Tried changing HDMI cables, switching off and on, and a hard reset.
No problem on Iplayer/4od, just Now TV app. Very frustrating as that's really what we pay for!
11-08-2015 22:00
Same for me on the latest Last Week Tonight on my PC, and PS4... But fine on my Galaxy Note 4 over WiFi. Watched The Fuzz on Netflix (PC) and that was perfect so I don't think it's my wired network.
Shame as it's the first time I've had this problem
12-08-2015 11:30
As an alternative to my white Now TV box, I've now re-watched a section from the movie "Enemy" on my Apple TV (2), using the Now TV app. This time the sound quality was silky smooth.
13-08-2015 15:28 - edited 13-08-2015 15:48
Hi @Anonymous User @Anonymous User
Thanks for letting us know.
This has been highlighted to our content team and we're working on the fix 🙂
Birgit
NOW TV Team
23-08-2015 21:23
Hello been having the same issue while watching modern family on the smart TV. Last two days.
23-08-2015 22:16
Had this stuttering with Last Week Tonight for the last two weeks and most of Modern Family - Season 6.
The thing that's as equally annoying is that I've seen complaints about this audio stuttering going back months and months in this forum, especially with respect to Modern Family, and still nothing has been done.
Get your act together NowTv. Enough with the copy and paste replies and sort the damn thing out. If it carries on much longer I'm getting rid, and I bet I'm not the only one.
24-08-2015 11:30
A change in HDMI cable appeared to have solved the problem, but the "stuttering" was once again noticeable when watching "The Mexican" last night. Having all 4 catch-up channels, Youtube and Now TV for £20 is apparently just too good to be true!
I think I'll go back to watching blu-ray and dvd.
25-08-2015 19:56
Hi guys,
We're aware that some content has sound quality issues and we're working on them.
Very sorry for the inconvenience this may have caused.
Birgit
NOW TV Team