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Thanks for getting in touch, very sorry about the on going sound issues, I can assure you we're not fobbing you off. We want to resolve this issue as much as you do. We're sorry for the delay and inconvenience this has caused and we hope to have it all resolved as quickly as we can.
I am also having the same problem. Modern Family is a particular problem. Also several episodes of Mount Pleasant. Have tried it through an ap on LG TV and also through NOWTV box. It is a problem.
Now TV has been brilliant over the last year but recently the sound problems on the newer shows - Mount Pleasant and Modern Family (in particular) are causing me to think seriously about investing more money. Older content eg West Wing seems fine so have you changed the file encoding for new content that leads to these problems?
Season 4 of The Walking Dead has sound dips every few seconds throughout each episode and it's very irritating. It's like little jolts on the sound and it's really distracting. I've only watchd a few episodes and couldn't even enjoy them because the dips are so frustrating. I've given up now, I'm so disappointed as I was really looking forward to this and only signed up yesterday and it's been nothing but problems. As I've read through this thread I've also noticed that this has been going on for several months and many people have reported these problems and they still haven't been resolved.
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