13-08-2021 13:52
I am trying to watch the newest episodes of The Bachelorette and Real Housewives of Beverly Hills but neither of these shows are appearing on my NowTV. The shows aired on Monday and Thursday in the US and normally update the next day (sometimes TB is Wednesday)but neither are available yet? Both are on the HAyu website so are available but I cannot see them on Now TV. Anyone had this issue before and tell me how to fix it?
Solved! Go to Solution.
20-08-2021 11:13
Hi @RoyB @Anonymous User @gavs82008 @Anonymous User @Anonymous User & All,
We finally got confirmed that Hayu delivery has resumed all the late content should be available or will be on platform very soon.
Thank you for your message again.
*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.
18-08-2021 19:42
Saying same to me also none of bravo programs have updated on now tv but have on hayu website obviously issue with now tv not hayu
15-08-2021 19:46
Any update on this?
17-08-2021 9:23
@Izzie-T can you explain further what the problem is, what's being done and a time frame for its resolution? The episode (ep 12 RhOBH) is available on other platforms, and it's nearly time for the next episode.
Many thanks
17-08-2021 10:48
Hi @Anonymous User & all,
As mentioned, Hayu as our provider is currently having data delivering process/system changes which causes the delay of their content.
We are also waiting for further update for Hayu and will do our best to keep you informed too.
Thank you very much for your message again
*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.
17-08-2021 15:08
Any update on this? Really considering cancelling and just using it through another platform.
17-08-2021 16:26
Post NOW staff up thread.
18-08-2021 24:42
This issue is not solved and how come Hayu have managed to update and deliver all shows on Amazon Prime?
18-08-2021 13:38
18-08-2021 6:50
Hi, this issue has been ongoing for over 2 weeks with no further information still from NOWTV.. when will thees episodes be available? Will I get my money back? Will this be a persistent issue? Why has information not been sent out to NOWTV customers? We need some further information on the issue and what action has been taken?
18-08-2021 7:33
@Anonymous User
Have a look through the thread. A member of NOW staff IS looking into the issue.
If you want a refund then I suggest going onto live chat.
https://help.nowtv.com/article/how-to-submit-a-complaint