13-04-2022 19:10
The Add to My TV button doesn't work for Grey's Anatomy and Transplant. WhT is the solution?
Solved! Go to Solution.
14-04-2022 11:40
Hi @Anonymous User
Do you have another device to use the My TV feature on your account such has a smartphone or tablet for example ?
And if so does the same problem persists with the TV shows you mentioned ?
I am assuming other TV shows work with regards to My TV on your NOW box ?
13-04-2022 21:14
13-04-2022 22:19
@Anonymous User
Sorry don’t have that device so can offer only the standard troubleshooting
Ensure the box is fully updated
Try unplugging the router for a few minutes
Worst case set the box back to factory settings
https://help.nowtv.com/article/troubleshooting-now-box-stick
https://help.nowtv.com/article/hard-factory-reset-now-box-stick
14-04-2022 9:27
14-04-2022 11:40
Hi @Anonymous User
Do you have another device to use the My TV feature on your account such has a smartphone or tablet for example ?
And if so does the same problem persists with the TV shows you mentioned ?
I am assuming other TV shows work with regards to My TV on your NOW box ?
15-04-2022 7:47
Adding the programmes to my Watch List from my mobile device worked. Thank you.