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Help
LeeJ
Newbie
‎07-04-2022 1:41

Part missing episode celeb ex on beach

Watching celeb ex on beach and cuts about 10 minute of s2 episode 8 @Help  

0
3 Replies
gavs82008
Legend 5
Legend 5
‎07-04-2022 8:27

@Izzie-T 

Any chance you can take a look for @LeeJ ?

FYI that I do not work for NOW, just a NOW customer trying to help
Izzie-T
NOW Team Member
NOW Team Member
‎07-04-2022 9:32

In response to gavs82008

Hi @gavs82008 @LeeJ 

 

This is being looking into at present. 

 

Thank you for your message.

 


*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

Izzie-T
NOW Team Member
NOW Team Member
‎13-04-2022 8:51

In response to Izzie-T

Hi @LeeJ @gavs82008 

 

This is confirmed fixed with new delivery.

 

Just in case, before watching, Please do basic troubleshooting is done-(for unplug device/uninstall app, clear all history on device, smart TV & app. ) and reselect the content through channel path again, not from watchlist or continue to watch. 

 

Thank you.


*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.