26-01-2016 15:49
I bought a now TV box in December and my I got three months movie pass with it and they are asking for payment
26-01-2016 16:05
Yes in December and they where gonna start the three months in January and now they want payment
26-01-2016 16:02 - edited 26-01-2016 16:04
@Anonymous User wrote:
I bought a now TV box in December and my I got three months movie pass with it and they are asking for payment
Hi @Anonymous User
Are you sure it wasn't a box with a three month entertainment pass. Because the typical lengths of the prepaid movies passes are two or four months. The entertainment passes are three, five or six months.
In any case to get your prepaid time you need to apply the voucher code that comes inside the box to your account. Did you apply the voucher code to your account? The voucher code would have been on a card inside the box.
You can check what passes you are currently subscribed to by going to the my passes section of the my account area on the website. The menu used to access the different sections of the my account area is located near the top right of any page on the website (I would recommend you use a desktop PC, laptop PC or Mac.)
Hope that helps
EDIT: also see @Anonymous User post above mine