I have just purchased a NOWTV box with a 4 month free tv pass. I've set the box up following the instructions I signed into my account as I already have the movie pass which I pay monthly for. When I try and put in the voucher code it's coming up With an error code 1009. I even tried to do it direct on the website and it's not letting me do it on there either. I'm putting all characters in correctly. HELP!!