14-03-2024 1:11
I am not happy right now.
Why all these unauthorized charges in my account, just within a few days you charged over £30.
I need a refund, and how do I cancel and unlink my credit card? I didn't signup for this.
Solved! Go to Solution.
14-03-2024 18:29 - edited 14-03-2024 18:32
You will have accepted a form that looked like this, by pressing Checkout:-
As you didn’t press the tiny Remove under the extra two items, you got the free trials.
As you didn’t cancel either free trial, each turned into a further paid subscription.
There ought to be a law against it, shouldn’t there?
But talk to Live Chat, and they will very likely refund you for, and cancel, these additional items.
If they don’t, please post back here and report that.
The following link leads you to direct contact with Now Live Chat (via a tiny green circle with a v in it, so keep your eyes peeled for that when you have made your initial choices):-
https://help.nowtv.com/article/how-to-contact-now
Avoid ‘Get Help Quicker’ there; the Nowbot, while it means well, doesn’t know its own limitations, and it won’t help you once you get to this stage. Also, don’t choose Request a Refund, even though that is what you want, as that will only deliver you to the Nowbot; again; pick something else.
14-03-2024 18:29 - edited 14-03-2024 18:32
You will have accepted a form that looked like this, by pressing Checkout:-
As you didn’t press the tiny Remove under the extra two items, you got the free trials.
As you didn’t cancel either free trial, each turned into a further paid subscription.
There ought to be a law against it, shouldn’t there?
But talk to Live Chat, and they will very likely refund you for, and cancel, these additional items.
If they don’t, please post back here and report that.
The following link leads you to direct contact with Now Live Chat (via a tiny green circle with a v in it, so keep your eyes peeled for that when you have made your initial choices):-
https://help.nowtv.com/article/how-to-contact-now
Avoid ‘Get Help Quicker’ there; the Nowbot, while it means well, doesn’t know its own limitations, and it won’t help you once you get to this stage. Also, don’t choose Request a Refund, even though that is what you want, as that will only deliver you to the Nowbot; again; pick something else.
14-04-2024 21:50 - edited 14-04-2024 21:52
Charged for what?
All three items again? That would be wrong.
And Now, by law, have to refund you for the ancillary items Cinema and Boost, to which they did not obtain your explicit consent, as laid out in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
(See? There is a law against it 😛)
Though what, exactly, did you get agreed with Live Chat when you spoke to them last month?
Or was it just the Entertainment Membership?
Because you signed up for six months of that, minimum term, and that’s not a sneaky part of the deal; it’s described clearly enough, I think? Unless you asked Live Chat to let you off that part of the deal too, and they agreed, and they haven’t done it?
14-03-2024 19:47
To add to what @RoyB said, this forum is not manned by staff so no-one will reply to your post apart from other customers.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for