Pro rate charges

[lissaprice]

Hi this morning I checked to see how much my new bill will be I new that it was going up so it’s £28.50 okay not happy about that but it is what it is but they’ve added on a pro rate charge which is an extra £20 something pounds bringing my monthly bill to £49 something please could someone explain I don’t even use my landline only for the internet thank you 

[gavs82008]

@lissaprice 

You don't and won't ever have staff on here to speak with you about broadband. See this link for the purpose of the forum.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

Sounds like your discounted rate came to an end, this is never a lifetime discount. You should have received notification about the end of the contract and what to do next.
https://help.nowtv.com/article/end-of-broadband-contract

Call the broadband team to sort out a new deal. Make sure to be signed in for the call centre info.
https://help.nowtv.com/get-in-touch/now-broadband-calls/renewing-my-contract

As for the landline, with NOW its connections are all FTTC which means the landline is absolutely required. Irrespective of you using it or not. 

[Ava]

@gavs82008 

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Call the broadband team to sort out a new deal. Make sure to be signed in for the call centre info.
https://help.nowtv.com/get-in-touch/now-broadband-calls/renewing-my-contract

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I'm so grateful for your reply to this post. I tried this just now and got offered a better deal, thanks for this!

[Frances]

the current offer online for super fibre is £24 for broadband and calls at cost

@Ava 

[Frances]

@gavs82008  Did you get an explanation for the pro rate? and the advertised cost for you should be £24 according to my search today. Hope you did get a good search

[gavs82008]

@Frances 

I am not a broadband customer with NOW, only TV and giving out advise when it comes to broadband.