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Eve_4
Newbie

Error

Now to get a error code QVP 00005 off 

1 REPLY 1
RoyB
Legend

@Eve_4 

Can’t find anything on the web, except links back to this post.

And we are all just customers like you here, so best talk to Now Live Chat, see what they say.

The following link leads you to direct contact with Now Live Chat (via a tiny green circle with a v in it, so keep your eyes peeled for that when you have made your initial choices):-

https://help.nowtv.com/article/how-to-contact-now

Avoid ‘Get Help Quicker’ there; the Nowbot, while it means well, doesn’t know its own limitations, and it won’t help you once you get to this stage. Also, don’t choose Request a Refund, even if that is what you want, as that will only deliver you to the Nowbot; pick something else.

They will want to know what device you got this issue on, and what it/you were doing when it happened.

We would like to know, just for interest and to know what to advise next time, so please come back when it’s fixed and clue us in 😛

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.