06-12-2013 20:10 - edited 06-12-2013 21:37
Hi, I have just set up my NOWTV box for the first time and it is saying i have reached the maximum number of devices. The website and ipad app show only 2 registered devices and it should allow 4?
Appreciate some help.
Thanks
16-11-2015 22:37
@Anonymous User http://help.nowtv.com/article/Device-limit-reached
Use this page to contact the team who may reset it for you.
Scroll to the bottom and click the blue contact us bottom. On the next page click on live chat.
16-11-2015 23:32
*blue contact us button. oops.
17-11-2015 14:15
Hi @Anonymous User
Thanks for posting, can you try signing in on your device now for me please. If you have any problems then please let us know.
Cheers
Ranj
NOW TV Team
28-11-2015 17:42
Hi
I am having the same problem, I've had the service for a couple of months and have frequently rearranged my devices and had no problem but now I can only seem to use two out of my three currently registered devices (an android and ps3) while my pc displays an error message about reaching my device limit. I also bought a now tv box which doesn't connect (displaying the same error message)
05-02-2016 20:20
I activated my pass but the stream would not load. I thought it was private browsing was issue so changed setting not it says my device limit is reached. Tried my PC whihc I have used before and same issue.
I am missing first rugby league match of season and day pass wasted.
01-03-2016 15:43
Hi I have renewed my subscription after a while, new phone and new chromecast. However I have reached the maximum number of devices I can add this month meaning the only way I can watch anything is on my phone. Can you help me with this please?
01-03-2016 16:04
@Anonymous User the quickest method is to jump on to Live Chat and explain your situation, they might be able to sort something out for you this month.
Visit http://help.nowtv.com/article/Managing-Devices
and at the bottom will be a Contact Us button, from here Live Chat should be available (hours are 8am-midnight).
04-04-2016 22:16
Hi I have gone to my device I have always used to watch now tv and it says I have reached my allowance. Can you check this for me as I'm not using another device.
05-04-2016 8:37
@Anonymous User wrote:Hi I have gone to my device I have always used to watch now tv and it says I have reached my allowance. Can you check this for me as I'm not using another device.
@Anonymous User
To check the number of devices (maximum of 4no permitted) on your account, just go to the NowTV website, click on My Account towards the top right of the page, enter your correct user name & password, then on the drop down options shown, select Manage Devices.
Once you have reached the four device permitted limit, you are then only normally allowed to delete one old & add one new device in a calendar month.
22-11-2016 18:02
Can this solution not be displayed, same issue. For the second time, last instance it just resolved itself after some time. Please advise.
KR
RM