Solved: Re: Where is the live chat? - Page 2

Anonymous User · ‎05-05-2015

I can't find the live chat section does anyone have a link?

Anonymous User · ‎05-05-2015

@Anonymous User you will need to contact live chat about this between 8am and midnight. Visit help and search for your issue (not how to contact them), click the most relevant article, at the bottom of the page will be a Contact Us button, click this and you reach the Contact Us page, if Live Chat is open and an agent is free the button will be blueish. If it's grey, hit refresh in five minutes time as they will all be busy.

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Anonymous User · ‎26-12-2015

I the same problem I am so upset it tells me I can't add any more units I only want to use the unit that has been logged in for the last 14 months all I done was change pass word

Anonymous User · ‎26-12-2015

@Anonymous User

Go to Live Chat

http://help.nowtv.com/article/Managing-Devices and click Contact Us - blue box bottom left

Karl-F · ‎27-12-2015

Hi @Anonymous User,

Thanks for getting in touch with us here at NOW TV.

I have sent you an email in reply to your post.

Thanks,

Karl

NOW TV Team

Anonymous User · ‎26-12-2015

I,m glad its not just me thats happened to !!! Been going round in circles. Cant get past the registration page !! Grrrr

Anonymous User · ‎05-01-2016

These people are getting away with utter robbery and they are getting away with it. Nobody is saying anything from trading standards or any government body. I could write a book on the trouble i have had with them. i have just cancelled my pay as you go subscrition which should have run until 2o.1.16. and as on two previous occasions it has stoped me using the service i have paid for straight away. I have have countless polite requests for more information so they can resolve with the same outcome cant log on or get access. The truth is if you cancel you lose the remaining paid for service.

I cant beleive WHICH or the press havent picked up on it

Karl-F · ‎06-01-2016

Hi @Anonymous User,

Thanks for getting in touch with us here at NOW TV.

I have sent you an email in regards to your query.

Please keep an eye on your inbox.

Thanks,

Karl

NOW TV Team

Anonymous User · ‎23-01-2016

Hi,

Can anyone help??. I've bought the box, now trying to complete the process, but it wont accept my address? It keeps saying theres a problem sining in despite the detalis being 100% accurate ????

Help8

Anonymous User · ‎23-01-2016

It wont allow me to complete the siging up process - its ridiculous and i'm getting frustrated. This is supposed to be easy!!

Please, someone help

Anonymous User · ‎25-01-2016

Hi @Anonymous User

Thanks for posting, sorry for the delay. Can you make sure the sign up has been completed via a laptop/PC via the website first and then try to activate your box and sign in with the same details. If you still have some issues then please re-post.

Apologies for the inconvenience and trouble this has caused.

Cheers

Ranj

NOW TV Team

Anonymous User · ‎23-05-2016

guys, i got this number for Now TV from Vodafone. Try your luck [NUMBER REMOVED]

caseyb1993 · ‎23-05-2016

@Anonymous User That is wrong as they have no number with it being an online company.

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂

Anonymous User · ‎23-08-2015

They don't have a number because its an online business there's no law to say they have to provide a number so who exactly are you going to report them to?

Anonymous User · ‎04-10-2015

I cant seem to find the live chat at all!! i need help regarding my settings will not allow me to watch now tv from laptop when i have an availble device slot!

Anonymous User · ‎05-10-2015

@Anonymous User follow @Anonymous User's instructions.

Anonymous User · ‎28-12-2015

It is about time the law was changed. Just because you run an online business should not mean that you do not offer phone support. Look at other businesses online, like paypal and amazon for example, or my web host or my own online business.. We, and many others, provide telephone support. now tv chat "support" is rubbish. Even a proper online ticket support solution would be an improvement. You could also offer video support over Skype for example. (I do). However, now tv have no interest in providing good customer service. They do not even have any interest in providing a decent level of service ref content and viewer facilities. All they want is the money.

Anonymous User · ‎06-11-2015

i have been to help and cant find no live chat button, can anyone assist

commanda6 · ‎06-11-2015

@Anonymous User wrote:

i have been to help and cant find no live chat button, can anyone assist

Hi @Anonymous User

NowTV can be contacted through email, live chat and this forum. The live chat and email contact methods can be found by going to the help site. The bottom to access the help site is located at the top right of the page.

The email and live chat contact methods are accessed by finding the help article that best suits the issue you're having, you then scroll down to the bottom of that article and click contact us. Then you can choose to use either email or live chat.

If you can't find an article that suits your issue in the PC section you should find a "non-be above" article and use the same process as described above. To contact now TV. Please note in order to access live chat. You should really be using a desktop PC, laptop PC or Mac a mobile device is not guaranteed to work

Hope that helps

I do not work for Now . I am simply a Now customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.

Anonymous User · ‎28-12-2015

So what is the email address to contact now tv? And where is it advertised? Even trying to get to chat is a long winded, time wasting excercise.

Anonymous User · ‎08-01-2016

Hi now TV I need to speak to someone about my account please

commanda6 · ‎08-01-2016

@Anonymous User wrote:

Hi now TV I need to speak to someone about my account please

Hi @Anonymous User

NowTV can be contacted through email, live chat and this forum. The live chat and email contact methods can be found by going to the help site. The button to access the help site is located at the top right of the page. After clicking help select help centre.

The email and live chat contact methods are accessed by finding the help article that best suits the issue you're having, you then scroll down to the bottom of that article and click contact us. Then you can choose to use either email or live chat.

If you can't find an article that suits your issue in the PC section you should find a "non-of the above" article and use the same process as described above. To contact now TV.

The instructions I gave above assume you are using a desktop PC, laptop PC or Mac

Hope that helps

I do not work for Now . I am simply a Now customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.

commanda6 · ‎22-01-2016

@commanda6 wrote:

@Anonymous User wrote:

Hi now TV I need to speak to someone about my account please

Hi @Anonymous User

NowTV can be contacted through email, live chat and this forum. The live chat and email contact methods can be found by going to the help site. The button to access the help site is located at the top right of the page. After clicking help select help centre.

The email and live chat contact methods are accessed by finding the help article that best suits the issue you're having, you then scroll down to the bottom of that article and click contact us. Then you can choose to use either email or live chat.

If you can't find an article that suits your issue in the PC section you should find a "non-of the above" article and use the same process as described above. To contact now TV.

The instructions I gave above assume you are using a desktop PC, laptop PC or Mac

Hope that helps

Hi @Anonymous User . Have you found the help article that best suits your issue first the contact us button is located at the bottom of help articles

I do not work for Now . I am simply a Now customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.