@Anonymous User you will need to contact live chat about this between 8am and midnight. Visit help and search for your issue (not how to contact them), click the most relevant article, at the bottom of the page will be a Contact Us button, click this and you reach the Contact Us page, if Live Chat is open and an agent is free the button will be blueish. If it's grey, hit refresh in five minutes time as they will all be busy.
It is about time the law was changed. Just because you run an online business should not mean that you do not offer phone support. Look at other businesses online, like paypal and amazon for example, or my web host or my own online business.. We, and many others, provide telephone support. now tv chat "support" is rubbish. Even a proper online ticket support solution would be an improvement. You could also offer video support over Skype for example. (I do). However, now tv have no interest in providing good customer service. They do not even have any interest in providing a decent level of service ref content and viewer facilities. All they want is the money.
@Anonymous User wrote:
i have been to help and cant find no live chat button, can anyone assist
Hi @Anonymous User
NowTV can be contacted through email, live chat and this forum. The live chat and email contact methods can be found by going to the help site. The bottom to access the help site is located at the top right of the page.
The email and live chat contact methods are accessed by finding the help article that best suits the issue you're having, you then scroll down to the bottom of that article and click contact us. Then you can choose to use either email or live chat.
If you can't find an article that suits your issue in the PC section you should find a "non-be above" article and use the same process as described above. To contact now TV. Please note in order to access live chat. You should really be using a desktop PC, laptop PC or Mac a mobile device is not guaranteed to work
Hope that helps