Where is the live chat?

[Anonymous User]

I can't find the live chat section does anyone have a link?

[Anonymous User · Accepted solution]

@Anonymous User you will need to contact live chat about this between 8am and midnight. Visit help and search for your issue (not how to contact them), click the most relevant article, at the bottom of the page will be a Contact Us button, click this and you reach the Contact Us page, if Live Chat is open and an agent is free the button will be blueish. If it's grey, hit refresh in five minutes time as they will all be busy.

[Anonymous User]

Thankyou - that's exactly what I was looking for. 

[Anonymous User]

I am trying to join now tv but I already have the basic sky package can i still join 

[Anonymous User]

@Anonymous User you can still join, however none of the Sky services you pay for with them would be available with NOW TV, you would need to pay again. Of course if you are just after movies every other month or the odd football match that'll be fine.

[Anonymous User]

I currently have the basic sky package as the film channels are to dear but
with now tv i can get it a lot cheaper can i do this i also dont have now
tv box

[Anonymous User]

@Anonymous User

You can buy NowTV box and movie vouchers at bargain prices from Argos, Curry etc

Maybe Black Friday offers

[Anonymous User]

Ok thanks but how do i set it up for films once i have the box

[Anonymous User]

@Anonymous User you would need to watch NOW TV movies via a NOW TV app on one of the number of available devices, or alternativly pick up a NOW TV box from most retailers. You wouldn't be able to watch them on your Sky TV box.

[Anonymous User]

Where is the live chat button.  I'm looking at all the articles, have follwed the screen instructions, gone through the help centre.  The only button at the bottom of my screen is 'how to contact us'?

[Anonymous User]

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@Anonymous User wrote:

@Anonymous User you will need to contact live chat about this between 8am and midnight. Visit help and search for your issue (not how to contact them), click the most relevant article, at the bottom of the page will be a Contact Us button, click this and you reach the Contact Us page, if Live Chat is open and an agent is free the button will be blueish. If it's grey, hit refresh in five minutes time as they will all be busy.

---

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@Anonymous User wrote:

@Anonymous User you will need to contact live chat about this between 8am and midnight. Visit help and search for your issue (not how to contact them), click the most relevant article, at the bottom of the page will be a Contact Us button, click this and you reach the Contact Us page, if Live Chat is open and an agent is free the button will be blueish. If it's grey, hit refresh in five minutes time as they will all be busy.

---

[Anonymous User]

ARGHHHHHHHHHHH   ffs people!!!
The Question is not hard nor is it for university graduets to answer so simply may i ask....
WHERE IS THE LIVE CHAT BUTTON ???

[Anonymous User]

hi @Anonymous User

Thanks for your post and welcome to the forum.  Click on this link http://help.nowtv.com/article/None-of-the-above and hit the Contact Us box on the left of the page, this will take you to the Live Chat & Email options (8am - Midnight).

Hope this helps

[Anonymous User]

Hello, I have been with NOW TV for several months now, I have been paying for the most of the channels on there, E.g; Movies, entertainment and also Live TV. However the pass few days we have been trying to access Live Tv and entertainment, but it comes up with the message saying " You have to purchase this"

All I am getting is movies, so I am paying for movies, live tv and entertainment and only getting movies.

I am having trouble contacting someone to sort this out as I have been paying for it for several months.

I cannot get a response from anyone and there is no contact number to call regarding my issuse.

If anyone has a contact number, please could you respond to this as it is almost christmas and it is rather frustating that I am paying for something I cannot use.

[Anonymous User]

@Anonymous User sounds like your entertainment pass has ended. Has your debit/credit card recently been replaced? Worth checking My Account and https://watch.nowtv.com/account/cardDetails to see if your card details need changing. 

[Anonymous User]

Wish it was that easy been going round in circles trying to sort this  box out and getting nowhere with anything ..

[commanda6]

Hi @Anonymous User

NowTV can be contacted through email, live chat and this forum. The live chat and email contact methods can be found by going to the help site. The bottom to access the help site is located at the top right of the page.  Click on help and select help centre.

The email and live chat contact methods are accessed by finding the help article that best suits the issue you're having, you then scroll down to the bottom of that article and click contact us. Then you can choose to use either email or live chat.

If you can't find an article that suits your issue in the PC section you should find a "non-of the above" article and use the same process as described above. To contact now TV.

It's best to use a laptop PC, desktop PC or Mac to access live chat a mobile device is not guaranteed to work

Hope that helps 

[Anonymous User]

I need to live chat! Chrome cast not working and I have tried to reset but not allowed any devices until October!!!

[Andy]

@Anonymous User

Welcome to the forum.

Have a word with Live Chat, explain what's happened and see if they can sort something out for you as a courtesy.

To reach live chat go to the following help page
https://help.nowtv.com/contact-us/managing-my-devices

[Anonymous User]

This is ridiculous !!!! I have changed my password  and User name and all is fine on my account online but when i try to log on with my tv set it wont allow me to do so. No one to speak to or a phone number to contact ......Its a disgrace for a website this day and age that belongs to such a big company to not even give a phone number out i will be reporting this to the relavant authourities  ... thats an hour completely wasted. FUMING

[Anonymous User]

@Anonymous UserIs that the only device that doesn't work? Have you tried your new login details via a phone or tablet app?