updating card details/billing address

[Anonymous User]

I need to update my card details but when it comes to inputting my billing address it won't accept it. The Find My address option when taken is not accepted. Specifically, it is the House Number* section where it won't accept my house name. I have tried inputting it manually but is the same problem. As a consequence I can't update my card details, and more importantly make use of a voucher.

[SimonC]

I've had exactly the same issue. tried 000, -, . and every other suggestion. Spoke with Now TV representative who said he'd never heard of this issue and kept asking if I had sufficient funds in bank?!!! I said it is a known issue and the problem is that the address entered has to exaclty match the address you bank has or the payment gets declined. He kept saying it wasn't and asked 3 times if my bank account had the required £15 in it which is pretty insulting.

It's an obvious flaw in their sign up process. Means they won't be getting my money any time soon......