What do you mean “chat not working”? Are you getting a bot? If so sounds like your hitting “get help quicker” which is the bot. To speak with staff you MUST click “chat online” within the green box.
Thanks I know how to get help 🙂 the page wont load just a blank white page after i have clicked chat online I have now submitted a complaint to them re the payment issue (thanks for the article link) i just wanted a NowTv representative to contact me but i guess i will go down the
A popular question today:-
For your blank page issue, can you try a different browser?
No sorry wont use a different browser have raised a complaint now thanks though
Your loyalty to the browser that isn’t functioning right for you does you credit, but doesn’t help to get your issue resolved 😢
If you don’t want to try another browser, even for a moment for this one item, this suggests that you have got your browser configured with all sorts of security and other options that you want in place; but usually it’s one of these that trips Now up.
However, there is another way; certainly on Firefox, and perhaps on other browsers too, there is a ‘bare’ mode where you can temporarily run the browser with all the extra gubbins switched out, without disturbing your regular configuration options when you want to go back to them.
Perhaps you could try that?
Hate to say that you won’t get any staff sending messages on here as that’s not how this forum works. Hope you get it resolved though.