Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Gemmac
Advocate

‎18-09-2022 8:27

Remove device

Hi, I have changed my password and pin on my account but someone is still watching my services! How I remove a device? Thanks 

0
4 REPLIES 4
gavs82008
Legend 5
Legend 5

‎18-09-2022 9:01

@Gemmac 

This has been reported many times recently with no fix to be put in place.

All I can recommend is going to live chat and requesting ALL devices to be removed. Just make sure you click “chat online” within the green box and not “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
0
Gemmac
Advocate

‎18-09-2022 9:20

In response to gavs82008

Thanks! There was no option for live chat, but I have sent a message! Its odd because my partner has had to log back in and so have I on our phones and tv but for some reason this person still has access!

0
RoyB
Legend

‎18-09-2022 9:14 - edited ‎18-09-2022 9:18

@Gemmac 

Also, if you haven’t already, set a Payment PIN right now on your account, before your clingon treats themself to a membership of something you aren’t subscribed to, at your expense 😢

And please can you let us know if Live Chat blowing off your clingon works or not, as we have had some reports that it doesn’t work, even when Live Chat do it?

 

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
This week, I are genrally been watching epsidoes on my Sasmung TV
Gemmac
Advocate

‎18-09-2022 9:20

In response to RoyB

yes will do! 

0