Thanks for your post. You will need to contact Live Chat. Click on this link http://help.nowtv.com/article/None-of-the-above and hit the Contact Us box on the left of the page, this will take you to the Live Chat & Email options (8am - Midnight).
Hope this helps
Thank you for getting in touch. It sounds very strange for you to have this many transactions in such a small period of time so I will need to look into this and send you an e-mail. Keep an eye out on your inbox.
NOW TV Team