Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Can't change payment card/can I watch YouTube without subscription?

Question in the title really. I've tried for days to change the expired payment card, keeps saying can't authorise try again later. I only really use the now tv box for watching YouTube - can I still watch this if I cancel the subscription? Thanks!

Type of ACCOUNT

I am very dissatisfied with the non acceptance of NOW TV, that anything is incorrect.The cost of my account nearly doubled and NO explanation has been forth coming, I think that SKY and NOWTV have shifted their operation away from the BRITISH ISLES s...

How do you deactivate an online account?

Hi, how do you deactivate an online account if there's no membership? Thank you.

Increase in charge

Why have I been charged 46.50 for broadband and calls when I have always paid 23.50.....customer service is absolutely shocking - the chat bot doesn't understand anything and I get cut off on the phone!

Cinema Trial £1

Hello i just tried to use the offer for sky cinema £1 for 3 months.now it has taken the £1 but doesn't show my account having sky cinema. they did try and take another payment of £1 but i didn't let that one through

Urgent!

How do I contact NOW TV by email or phone? I have been charged every single month since October 2023 when I already cancelled my membership!

2 accounts - merge to 1

HelloI seem to have accidentally openned 2 accounts with NOWTV[email removed][email removed]I seem to have got confused and activated subscriptions under bothI need to close one and have services stopped/refunded.I'd like to only leave this account [...

Resolved! Double charged

I received an email last month which said, you're now out of contract do nothing and your payment will remain the same. This month they've charged me double the amount.

Broadband charges

Why has my broadband charges went from £21.50 a month up to £36.50?

Payment not taken

As usual the payment in my account is not taken, I updated the card details but it is still not coming through the only thing that comes through are the NOWTV emails asking me to pay.The chat funcionality only allows you to speak with a bot that is u...

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