20-11-2012 21:35
Hi,
How can I remove all my details from the NowTV website. It states that my account will be reactivated I watch another movie. I don't want this option. I want all my details (credit card, address, email etc) deleted after the trial has ended.
Thanks
11-05-2016 15:01
Hi @Anonymous User
As this is an account related issue I will send you an email soon.
Thanks
Andy
07-06-2016 6:44
sorry to jump in on someone else's question / reply but couldn't find where I wrote my own question,
My movie pass ran out a day or two ago, just gone onto my account to check my other passes, there was a message saying Now Tv tried to take paayment out of the bank for new movie pass, I got my Movie pass voucher from Argos (the pass that has just finished) I buy the vouchers so I can get them when I can and want too, so why has Now Tv tried taking a payment ??, there is no money in my bank for a reason so now I am going to also get a bank charge for this reason, is Now Tv going to refund when I get the charge as they had no reason to try and take money
07-06-2016 7:20
07-06-2016 11:55
when I first got the box and had to put details in, I cancelled that first voucher before it finished, I didn't think I had to cancel it if I had bought the voucher from a shop and not from Now Tv (which would obviously take money straight from bank), they have replied saying they will have it looked into and email me so I will see what they say but there was nothing to say cancel voucher before hand 😕
07-06-2016 11:59
they haven't replied, that was a message from last year when I had the same problem, I read the last message I wrote saying I had cancelled pass and still got charged, they said they will get back to me, Can't remember them ever getting back to me, my pass is now on, which I didn't want, meaning they have gone back into my bank and took the payment, which I didn't want, meaning I am now short of money in the bank to pay an important bill that goes in tomorrow, meaning I will get yet another bank charge because not enough money in because of Now Tv which means Now Tv will owe me two bank charges for going in when they should not of done
11-06-2016 13:00
I have now had YET ANOTHER error message, Now Tv went in my bank, AGAIN and tried to take another payment, this time for the sports pass, another pass I bought from the shop, I will now get ANOTHER bank charge as the money wasn't in, I didn't want to renew the pass or I would of went to the shop and bought a new one, I have had the box for a year and Now Tv has tried taking payments 4 times and failed becasue they had no right going in the bank when I didn't buy passes from Now Tv, am I getting refunded for my charges because I am not going in to debt over something that's not my fault, I DO NOT WANT THE SPORTS PASS RENEWED, I DO NOT WANT NOW TV TO TRY AND TAKE THE MONEY AGAIN, IF MONEY GETS TOOK OUT OF MY BANK FOR A PASS I BOUGHT FROM THE SHOP AND DO NOT WANT I WILL GO AND SEE THE CAB, I AM LOSING MONEY AND GETTING CHARGES THAT I SHOULDN'T BE PAYING FOR
11-06-2016 14:13
@Anonymous User,
Given that this is an 'Bills and Payments' related issue, I suggest you contact a NOW TV representative via the forums 'live chat' facility.
The easiest way of contacting 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
Cheers
13-06-2016 14:31
Hi @Anonymous User
As this is an account related issue I will send you an email soon.
Thanks
Andy
27-04-2017 20:38
can you remove my card as i got a free month cinema pass from McDonalds and had to start a free trial
Now i have to pay in only 2 weeks of using it
i do not want to pay the 9.99 pound on April 28th so can you please take it off
27-04-2017 20:49 - edited 27-04-2017 20:52
Hi and welcome to the forum @Anonymous User,
The official way to cancel your NOW TV subscriptions is via your NOW TV account. It's recommended that you use a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -
If the above mentioned 'cancellation' process has been completed correctly, you will receive a confirmation email from NOW TV.
And for security reasons all 'account' related issues (such as, NOW TV account removal/card details removal and refunds) are subject to the Data Protection Act, which means it's more appropriate for you to directly contact a NOW TV representative rather than asking one of them (or somebody who may be posing as one of them) to contact you!
You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -
Cheers
And just-so 'all' NOW TV customers know. Currently...
Cheers