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Marwah
Advocate

Delete my account

Hello I cancelled my membership on the 25th of November 2023 and I am still getting charged why is this happening even though i have already cancelled my membership. I want to delete my bank details as well as this account. Thank you. 

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Marwah 

Sounds like you didn’t complete the cancellation process, unless you got email confirmation?

Firstly speak with staff via live chat to get a refund. Make sure to be signed in and use the ’How to get in touch’ drop down.
https://help.nowtv.com/get-in-touch/tv/cancel-or-renew-membership

To delete your account see this link.
https://help.nowtv.com/article/make-a-data-request

FYI that I do not work for NOW, just a NOW customer trying to help