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Account & Billing

Discussions

NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
  • 25874 Views
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by Community Manager
  • 9298 Views
  • 0 replies
  • 2 thanks

Resolved! Sky Sports £14.99 offer not working

I got an email offering Sky Sports for £14.99 a month for 12 months with a free month of Boost. I went through checkout to claim this and it only added the boost? Tried to do it again and it says the voucher has already been used.Can someone help me ...

wz19 by Advocate
  • 1036 Views
  • 2 replies
  • 5 thanks

Billing

Good day, I got a mail saying my payment was overdue, when payment due date is not until another 2 weeks! I am lost. In addition, I noticed my subscription has increased, without notice.

Overdue but not!

My bill is due on the 12th of every month.But I’ve been restricted for an “overdue” payment and it’s not the 12th yet. 路‍

KateC by Newbie
  • 313 Views
  • 1 replies
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sports membership offer

Hi, im thinking about buying the sports membership on offer this is the link https://www.nowtv.com/offers would i be able to cancel it after a month and not be charged for the following months?

lubna by Mentor
  • 894 Views
  • 5 replies
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Twice overcharge

I signed for £6.99 promo deal for six months then 9.99 after that but I am being charged for 9.99 and 6.99 at the same time consecutively in the last 2 months.could the management explain this blatant fraud to me.otherwise I would be writing the watc...

Adejo by Advocate
  • 284 Views
  • 1 replies
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Resolved! Accidentally made two accounts (I think)

I don't know if this is in the right place or not. Sorry if it's wrong.I ended my membership of NowTV a couple of years ago. In July I received an offer of 1£ a month for three months so I thought I'd go ahead with it. However it wouldn't accept mu o...

cant access my latest offer

I'm trying to accept the latest sky sports offer of 19.99 for 12 months but payment doesn't appear to be going through even tough my bank details are correct and up to date

Warren by Advocate
  • 668 Views
  • 3 replies
  • 0 thanks