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Anonymous User
Not applicable

How can I close my account and remove my details? I don't want my details to be stored after trial

Hi,

How can I remove all my details from the NowTV website. It states that my account will be reactivated I watch another movie. I don't want this option. I want all my details (credit card, address, email etc) deleted after the trial has ended.

 

Thanks

1,571 REPLIES 1,571
RoyB
Legend

@Anonymous User @Anonymous User @Anonymous User 

 

Asking on here is not likely to be effective.

 

Here’s what you need to do:-

 

https://community.nowtv.com/t5/Off-Topic-Chat/Leaving/m-p/497911/highlight/true#M14310

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable
Hello I’ve tried everything possible.
RoyB
Legend

@Anonymous User 

 

What did the Information Commissioner say?

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable
Hi there how do I go around deleting my account permanently?
ukbobboy
Legend

@Anonymous User 

 

Hi Lauren

 

Just follow the instructions in @RoyB  post, as shown here:

 

https://community.nowtv.com/t5/Off-Topic-Chat/Leaving/m-p/497911/highlight/true#M14310

 

 

UK Bob

Anonymous User
Not applicable
I'd like to delete my account aswell as I'm having problems setting an account up after buying a smart stick. My partner wants to try setting up an account in his name instead
Anonymous User
Not applicable
I need to cancel my bank details
RoyB
Legend

@Anonymous User 

 

On three Accounts you never set up?

 

Or maybe on three Passes on just one account, though this would be just as bad.

 

You need to contact Live Chat, the only people who will know what the three Accounts/Passes are, where they are in use, if they are in use, and will be able to remove the details for you.

 

And in the even that you find there has been fraudulent misuse, rather than an honest mistake somewhere down the line, may be able to give you the details you will need to go to the police with, or at least to go to your bank with, if your bank details have been compromised.

 

Get in Touch (all the options, and the best place to start):-

https://help.nowtv.com/gb/get-in-touch/

 

On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.

 

 

Live Chat and Send Us a Message:-

https://help.nowtv.com/contact-us/managing-my-devices

 

On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.

If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable

Hi i want to delete my account. please help me do it or do it for me because i accidentally subscribed and i cant get out. thanks

RoyB
Legend

Hi @Anonymous User 

 

You can’t do it for yourself, and the Community can’t deal with Account issues, though we can point you in the right direction:-

 

Follow these instructions

 

https://community.nowtv.com/t5/Off-Topic-Chat/Leaving/m-p/497911/highlight/true#M14310

 

Please ‘Accept Answer’ now, if you are so inclined, as you won’t be able to come back and do it later Smiley Tongue

 

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.