They are useless, totally incompetent!!!
its been a week today that they messed up my account, since then have duplicate charged me for passes that I’ve not received.
live chat is hopeless, they ask imthe same questions without listening or understanding the problem. They can’t track or trace all the money I’ve paid them over the past 2years. They litmteralky do not care at all, as long as they keep taking your money from you, that’s all they care about. Pathetic! You have to request your bank to cancel payments as theses cowboys will just keep taking your money without a care. Still no response from them.
You follow NowTV’s clearly laid down procedures on Privacy and Data Protection that you can find from any page on the NowTV site, here.
The relevant section is:-
Keeping your data up to date and your rights
You can contact us via Manage Account for Sky, My Account for NOW TV, or on 03442 414 141 (in the UK) or 0818 719 819 (in ROI) to update, amend, correct your information. You also have the following rights:
Please note that some of these rights are not absolute. In some cases, we may refuse a request to exercise particular rights if complying with it meant that we are no longer able to meet our contractual obligation to provide you with particular products and services. However, we will keep you informed as to the actions that we can take when you make your request.
You then ring the quoted telephone number, where someone (make sure you get their name) will have no idea what you are talking about, and will try to fob you off onto some other number (ditto) where you will again not get a result.
Or possibly NowTV have improved things since the last person tried this and failed.
But if not, you then contact the Information Commissioner’s Office as here, who will investigate cases of non-compliance with GDPR, and have the power to enforce compliance, imposing very large fines where merited.
The above telephone numbers are both for Sky. There are NO CONTACT NUMBERS for NOW TV.
I have spent over 3wks, between messages & live chat, attempting to get them to property activate a 3mth discountedEntertainment pass, with no success. If you wait too long on chat for a further response you get timed out.
I am Unable to cancel the pass as it does not show under My Passes, although the first discounted payment and upcoming one do.
I asked yesterday for my account to be cancelled and all my details removed from their system, but today the account is still active. The only way I can see now to prevent them taking further payment, is to change my details with false card information.
Has to be the most dire experience I've ever had to endure.
After 50 days of drama I cant take it anymore and cancelled the order.
In order for me to have an install openreach require access to a pole on private land.. quite simple you would think but oh no.
Now tv claim that openreach wont divulge the location of the pole and it's my responsibility to find it and seek out the land owners permission to install the line.
I have never heard anything like it in my life. I believe that the case had racked up so much compensation through delays and engineers failing to show up that it was cheaper to sack the job off.
I estimated that after compensation was credited I would have broadband and line rental free for over a year....we know they are not going to allow that to happen.
What gets my goat is that Now TV don't seem bothered that they lose customers this way and deny people the right to access a phone and internet services
This issue alone has cost the 3 new customers and the potential for more in the area.
So I don't blame anyone for leaving
I’ve had the exact same problem with a discounted Sports pass. Complaining is pointless as they just ignore their own code of practice. I’ve forwarded my complaint on to their compliance officer too. That’s also been ignored. Never happens with fully priced passes. Funny that.
My advice? Watch Netflix.
Anybody ringing that number about Passes, do please let us know if you are successful, or if you get knocked back because it’s broadband issues only....
I followed your link and managed to get on to their NowTV Complaints Twitter page where I tweeted regarding non removal of card details I wonder if I will get a reply? And if so, will I be directed to Their website? Another circle to go round and round and round....
I have the EXACT problem. I start with the intention of 'I will solve this problem today' get to an hour later and am still screaming at the computer because I am going round in circles. I cannot remove my card details
This did not work. The number goes to someone's cell phone and they just let it sit and I can hear background noise like they are in a car or train.
I need to delete my account, as I am leaving the UK, but I cannot find a way. The Chat function does not work. Facebook for NowTV seems to be automated, so no way to contact an actual person. Twitter also has no customer input and looks like automatic NowTV advertising. The bank account will soon be closed, so I need to cancel my account.