How can I close my account and remove my details? I don't want my details to be stored after trial

[Anonymous User]

Hi,

How can I remove all my details from the NowTV website. It states that my account will be reactivated I watch another movie. I don't want this option. I want all my details (credit card, address, email etc) deleted after the trial has ended.

Thanks

[Anonymous User]

I want to cancel my account completely, please could you give me a link or email please

[Karl-F]

Hi @Anonymous User, 

Thanks for getting in touch with us here at NOW TV. 

Just to let you know, I have sent you an email n regards to your query. 

Thanks, 

Karl

NOW TV Team

[Anonymous User]

Could you please not try to take payment for renewal of now to movies as I have a voucher to apply? Thanks

[Anonymous User]

Hi @Anonymous User

To avoid payment being taken apply voucher.

[Anonymous User]

Hi, thanks for replying. Unfortunately, I am unable to apply voucher as now to are trying to take payment from an old bank card so option not available. Thanks again, Mark

[Anonymous User]

Hi @Anonymous User,

Can you please try applying your voucher code now.

Thanks,

Rich

The NOW TV Team

[Anonymous User]

Don't take payment out of my bank account 4 sport pass

[SeeMoreDigital]

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@Anonymous User wrote:

Don't take payment out of my bank account 4 sport pass

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Hi and welcome to the forum @Anonymous User,

For security reasons all 'account' related issues, are subject to the Data Protection Act, which means it's more appropriate for you to contact a NOW TV representative via the forums 'Live Chat' facility or 'Email' and make a 'direct request' to them instead of requesting them (or somebody who may be posing as them) to contact you!

The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -

• Click on the following: How To Contact NOW TV link.
• Click on the blue 'Start Live Chat' button on the left of the web page.
• A new 'What can we help you with today?' pop-up window should open up.
• Click on the 'Request Chat' button.

Cheers

[Anonymous User]

Please may I have the link too? I have 2 months free but want to cancel before payments are taken.

Thanks.

[SeeMoreDigital]

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@Anonymous User wrote:

Please may I have the link too? I have 2 months free but want to cancel before payments are taken.

Thanks.

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Hi @Anonymous User, 

Unless your NOW TV subscription is directly through Apple (via an iTunes account) or you've received a NOW TV promotional offer through Vodafone. The easiest way to cancel your NOW TV subscriptions is by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -

• Log onto your NOW TV account via this forum using the same log-in details as your NOW TV playback device.
• Then click on the grey coloured 'Canel' button which is located within each of the NOW TV packages you have subscribed to (ie: Entertainment, Sky Cinema, Sport). You should see something like this: -

• A new "We hate saying goodbye" web page will be displayed.
• Scroll down to the bottom of the web page.
• Click on the purple coloured 'I don't want my contract free pass' button on the bottom right of the web page.
• Follow the remainder of on-screen instructions/questionnaires...

Cheers

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And just-so other NOW TV customers know: -

• All monthly NOW TV subscription(s) will run for their full duration, even if they are cancelled after the first day.
• All monthly NOW TV subscription(s) will 'roll on' automatically if they're not cancelled prior to any 'free trial', 'voucher pass' or 'monthly' subscription expiring!
• 'Free trial' subscribers are notified by email that they will be charged unless they cancel their subscription(s) prior to their 'free trial' ending!
• While the NOW TV accounts system is attempting to collect payment(s) the grey coloured 'Canel' button will not be accessible.
• While the NOW TV accounts system is attempting to collect payment(s) the 'Apply Voucher' button will not be accessible.
• New NOW TV voucher code passes can be added within the last month of your current NOW TV services expiry date. The new pass will commence only after your existing pass expires. So you don't lose-out on any days.
• Setting up a payment PIN on your NOW TV account is advised. As it will be prevent others from purchasing additional NOW TV services without your consent!
• Ultimately, it is the responsibility of the NOW TV subscriber to manage their NOW TV account!