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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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Resolved! Contraction cancellation by Now

I am getting regular emails from Now threatening to cancel my subscription as I have not updated my payment details. They say they are going to cut me off within the next day.My payment details were updated months ago, payments have been taken regula...

Payments taken without consent

Not sure how this works so I need help please.I originally signed up for a free month back in March and once it was up, I cancelled it. Without realising it, since July, 3 payments have come out of my account without my consent, what can I do about i...


On Sunday I received an email saying my pass for sky sports was on its way. I was not even at home Sunday and did not add sports to my package. The money has been taken from my account. the help forums say I need to check my devices, the one which wa...

Just dont bothered

In my experience with the company, just dont get involved they are very quick to take your money but when i come to something going wrong they want to charge you £4 a minute to not even get thru to someone if this was just a sorry excuse of a company...

Resolved! Using boost

Hi I’m sure this will already have been asked, if I get a Boost pass will my Mum be able to watch via my account even though she’s in a different household? 

streaming limit is changing - when ?

15th July or 19th July?   Important for me as I am planning to use sports day pass on 17th July…     Our streaming limit is changing From 19 July, members without Boost will be able to stream on one device at a time, while members with Boost can stre...

Resolved! Refund

I paid £5 when taking out now broadband for delivery. I have since cancelled my order (25th July) but the £5 is showing as taken from my bank account on the 28th July yet still not refunded back to myself I would normally message directly but constan...