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31 REPLIES 31
Andy
Legend 5
12-07-2017 8:43
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@Anonymous User
Welcome to the forum. You can stop charges on your card by cancelling any passes you have. To cancel your pass by going to your My Account > My Passes page http://account.nowtv.com/passes
You should see a list of any active passes you have on your account, with a cancel button next to them. Just click cancel and follow the steps all the way to the end.
If you're sure you won't be using NOW TV again you can go onto live chat and ask them to remove your card details to deactivate your activate. To get there go to the following help page
https://help.nowtv.com/contact-us/how-do-i-cancel-now-tv
Anonymous User
Not applicable
11-09-2018 19:02
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Yes, that's not what he asked for is it. You clearly have a problem with people cancelling passes and continously bill people against their will. The cancellation process is disgusting and you are stealing money. What he, I, and others are asking for is a way to DELETE our accounts thus PERMANENTLY removing OUR card details from your system. What a con.... Not providing a way to delete our data from your systems is illegal and users should be able to remove payment methods easily and simply without having to log tickets, make forum posts, or call financial complaints organisations.
MAKE IT SO!
Bradley07
Advocate
14-02-2024 22:54
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@Anonymous User Thank you for just saying it as it is and pulling these guys at NOW up on their sneaky sneaky money grabbing tactics they just want to bleed us dry don't they!😡
gavs82008
Legend 5
15-02-2024 10:45
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The user you are trying to tag is no longer on the forum. So it makes it impossible to determine what you are referring to.
What is it your exactly after on here?
If it's to delete your account there is simple steps followed by in this link.
https://help.nowtv.com/article/make-a-data-request
FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable
01-02-2020 10:08
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I need to delete my account, as I am leaving the UK, but I cannot find a way. The Chat function does not work. Facebook for NowTV seems to be automated, so no way to contact an actual person. Twitter also has no customer input and looks like automatic NowTV advertising. The bank account will soon be closed, so I need to cancel my account.
Anonymous User
Not applicable
07-06-2020 7:30
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Hi, I've used the URL link you've given and it just takes you on a merry dance around redirects. Could you post the actual email for customer services - not being able to delete payment details is ridiculous and I'm pretty sure runs very close to the bone with regards to GDPR.
RoyB
Legend
07-06-2020 8:05
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customerservices@ nowtv.com
Take the space after the @ out when using this address.
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable
25-05-2018 9:48
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This has been happening to me too for months!!! I sent them emails. I thought someone had "stolen" my account -- but I changed the password many times. Do you realize this can be a large scam? How do we stop this??
