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Anonymous User
Not applicable

Child purchased sky sports pass

Yesterday, my toddler managed to purchase a sky sports pass for £33.99! I've since set up a parental pin and cancelled the pass but we have sky sports downstairs so don't need the pass! We haven't watched anything on it and I've been continually trying to contact someone but can't get passed the robot on the chat! It just keeps giving me the menu to work through. Is there any way to contact about the possibility of getting a refund? Its a genuine silly mistake. Not ideal shelling out money we don't need to at this time of year. 

1 Reply
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Any account related matters or refunds are dealt via the online live chat web service.

 

Looks like you have been encountering the nowtv bot (not live chat).

 

To reach live chat open the link below and click on the small blue arrow directly underneath How to Get in Touch to see the live chat button on your screen to click on.

 

https://help.nowtv.com/gb/get-in-touch/now-tv-passes/now-tv-passes-prices