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Anonymous User
Not applicable

Unrequested package cancellation and device removal

For the second time, some of my devices have been removed (without my permission) - I lost access to my entertainment package for a week - and I also received an email saying that my entertainment package will be cancelled on 10th Jan - again without my permission. 

 

Can you please rectify both of these errors and also compensate me for the loss of access to my entertainment package?

 

Thanks for your help in advance. 

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gavs82008
Legend 5
Legend 5

Re: Unrequested package cancellation and device removal

@Anonymous User 

This is a customer forum, your best option is go onto Live chat. 

 

https://help.nowtv.com/article/how-to-submit-a-complaint


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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