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Sky Sports Mobile Pass Not Working

I purchased a Sky Sports 1 day package and receive a Sky Sports Mobile Pass expiring in Sept 2024 along with this. I did this couple of months ago


I can see the mobile pass when I login to 


However when I try to play a premier league game or something similar in android phone I get an error message saying Now Membership Required. 

I am using the same account in my andriod phone. 


How can I fix this?

Legend 5
Legend 5

Are you definitely signed into the NOW App on your Android phone with the correct account details?

Are you attempting to watch one of the five permitted Sky Sports channels which is Premier League, Action, Arena, Racing (Horses) or News on the Android phone screen?

What make and model Android phone are you using (assuming it's not a foldable phone) ?

Are you using a VPN or currently outside the country when using the phone?

Have you tried a fresh NOW App from your phone Apps Store and after the download power down the phone for a minute or two, then power up the phone and sign back into the NOW App.