cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
RF1121
First Poster

Cannot Cancel Passes

I Have Been Getting Charged Constantly By NowTV Twice A Month Since I've Had It & When I Go To Bills & Payments, Or Passes It Doesn't Show Any Payment Details On My Account.

 

 

Labels (2)
0 Thanks
Reply
3 Replies
RoyB Mentor 2
Mentor 2

Re: Cannot Cancel Passes

@RF1121 

 

Sounds like you have a Proper Case here Smiley Tongue

 

The usual reason for this is that you have a second account, for which you are being charged.

 

Contact NowTV via Live Chat and explain, and they will be able to see if this is the case, and hopefully sort this out for you.

 

Get in Touch (all the options, and the best place to start):-

https://help.nowtv.com/gb/get-in-touch/

 

On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.

 

 

Live Chat and Send Us a Message:-

https://help.nowtv.com/contact-us/managing-my-devices

 

On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.

If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.


If my posting answered your question, please click ‘Accept Answer’.
If you liked my posting, please click ‘Thanks’.
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂
0 Thanks
Reply
phb01
First Poster

Re: Cannot Cancel Passes

I need to cancel my sports package

0 Thanks
Reply
RoyB Mentor 2
Mentor 2

Re: Cannot Cancel Passes

@phb01 

 

You can do this for yourself :-

 

Go to My Account/Passes & vouchers, find the package you have, click or tap ‘Cancel Pass’, and proceed through the four steps there until you have successfully Cancelled.


If my posting answered your question, please click ‘Accept Answer’.
If you liked my posting, please click ‘Thanks’.
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂
0 Thanks
Reply