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Anonymous User
Not applicable

Cannot Cancel Passes

I Have Been Getting Charged Constantly By NowTV Twice A Month Since I've Had It & When I Go To Bills & Payments, Or Passes It Doesn't Show Any Payment Details On My Account.

 

 

3 REPLIES 3
RoyB
Legend

@Anonymous User 

 

Sounds like you have a Proper Case here Smiley Tongue

 

The usual reason for this is that you have a second account, for which you are being charged.

 

Contact NowTV via Live Chat and explain, and they will be able to see if this is the case, and hopefully sort this out for you.

 

Get in Touch (all the options, and the best place to start):-

https://help.nowtv.com/gb/get-in-touch/

 

On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.

 

 

Live Chat and Send Us a Message:-

https://help.nowtv.com/contact-us/managing-my-devices

 

On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.

If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable

I need to cancel my sports package

RoyB
Legend

@Anonymous User 

 

You can do this for yourself :-

 

Go to My Account/Passes & vouchers, find the package you have, click or tap ‘Cancel Pass’, and proceed through the four steps there until you have successfully Cancelled.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.