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Anonymous User
Not applicable

‎03-01-2022 9:51

Account not linked to my sign in

I had a broadband account with now tv before. I had to leave when I moved home and there wasn’t a space in the box. When a space opened up, I joined. However my new account wasn’t showing online, it was still showing as cancelled from before. I contacted now and they told me I would HAVE to setup a new email to be able to link it to my new account. I did that and gave them the new email there and then over the phone. They said they would get it all linked up. It still hasn’t. My bill is due sometime soon and I can’t see my account details or pay online. I don’t want to have to phone every month to pay. 

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1 REPLY 1
RoyB
Legend

‎03-01-2022 11:21

@Anonymous User 

 

Contact them in the way you successfully contacted them before, and give them a polite kick up the backside to get this done.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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