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Account & Billing

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NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by Community Manager
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Entertainment membership

I am being charged £9.99 monthly for the entertainment package which I did not know I had. When I look at my account this monthly payment is not shown. Ergo there is nothing I can cancel. Help

Duel acvounts I think

I am being charged forva sports pass every month although I cancelled my pass in September/October.I have tried every way to contact someone to check for a double account but cannot work through the maze of pages and just keep returning to the us les...

Misleading Cinema Pass offer

Hi all. I received a Cinema Pass offer (I don't use Cinema but have trialled it a long time ago) via email for the first 2 months at £2.99 per month. I searched the site to see if 'O Brother Where Are Thou' was available as I stupidly sent my DVD to ...

Cant edit payment details on nowtv account

Currently only a broadband customer, I wanted to sign up for a tv pass.  But I can't, because the nowtv website seems to be broken; under "manage account" where I'm supported to be able to edit/display my payment details it just says "oops, something...

Change Account Address

Hi there, I've had my account for years. My account address details differ from my current address. I only have TV now but used to have broadband. When I try and change my address online it directs me to a link to change installation address for broa...

Cancel order

Hello I would like to cancel my order from 2 days ago. I cannot seem to find live chat or a phone number.      

Membership cancelled

I’ve changed bank this month, which means that my monthly payment on the 11th got declined and now my membership for the sky sports pass has been cancelled. Is there any way I can keep this membership for the £20 a month that I’ve been paying for, ra...

Change of payment card

I have updated the payment card details to my new bank account by there are two memberships listed; 1) TV Membership - this has updated 2) Broadband Membership - this is not updating.  Why do I have two different accounts and how do I updated the ban...

Account not matching bills

I have been using nowtv for years with same account. After purchase of new firestick I have tried to log into my account. When I log in using my email it's saying no account. I did an account search and it gave me the same email I always use. But it ...