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Ligia
Newbie

Cancel Now online ACCOUNT (not membership)

I just tried signing up and creating an account.

Given I am not in the UK right now, it wouldn't let me pay for the chosen membership.

Now I have this online account under my e-mail with no active membership plan. I've only found the option to close a paying membership, but not this login altogether if I'm not paying for a plan.

I won't be using the service at all: how can I cancel it completely? And get the refund on the random £1.00 I got charged from trying to choose a membership (with no success)?

Thank you.

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RoyB
Legend

Re: Cancel Now online ACCOUNT (not membership)

@Ligia 


You say you are not in the UK right now, but won’t you want this account when you come back?


You weren’t charged the £1. It was reserved on your card (i.e. just pushed your credit/spending limit down by £1 temporarily), and the reserve will be soon released.

 

To get the account deleted though, email customerservices @ nowtv.com (without the spaces) and ask for this to be done.

Line 3. Overhead, without any fuss, the stars were going out…..

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2 Replies
RoyB
Legend

Re: Cancel Now online ACCOUNT (not membership)

@Ligia 


You say you are not in the UK right now, but won’t you want this account when you come back?


You weren’t charged the £1. It was reserved on your card (i.e. just pushed your credit/spending limit down by £1 temporarily), and the reserve will be soon released.

 

To get the account deleted though, email customerservices @ nowtv.com (without the spaces) and ask for this to be done.

Line 3. Overhead, without any fuss, the stars were going out…..
Ligia
Newbie

Re: Cancel Now online ACCOUNT (not membership)

Thank you Roy! I'm moving permanently to Belgium 🙂 this is helpful

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