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Broadband

Get advice on performance, set up issues & general troubleshooting for NOW Broadband

Content Issues

For missing episodes, sound issues, subtitles and content availability

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The Community is an active and collaborative place to learn more about events and ask questions to fellow fans! Check out our most popular conversations happening right now!

Community Activity

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Removing harry potter

Hi it seems that to speak to a human is almost impossible. I’m feeling very disappointed and upset. Now tv with no warning on the now cinema takes off the Harry Potter movies. Why no warning. I’m autistic and this has upset me to have this sudden cha...

Billing

Hi I did not sign up for the £6 boost and you have been charging me for months 

Mari by • Newbie
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Boost offer changed from £1/month to £4/month

Took an offer of £1/month for three months which has changed to £4/month…… worst is I can’t apply the email offer I have for a free month of boost because of this offer. Your offer ends on 03 Jun 2024.You’re enjoying an enhanced experience with Full ...

Trying to cancel my subscription

I signed up for free trial just to get access to the other apps on the now TV stick. I do not want to continue after the 7 days have ended, however I cannot find anywhere to cancel it. All help points towards going to My Account then selecting the me...

Charged 3 times

I have been charged for boost and cinema and I did not want this. I require a refund please. I have cancelled my membership as I don’t need it anymore so don’t need the credit. My work circumstances have changed and I need the money back. 

Amyfox4 by • Newbie
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