19-03-2021 10:11
i switched to fab fibre from non fibre with post office im struggling to get a signal 4 ft away from router in same room have asked begged written to now and no help i used to be able to get signal with non fibre at the bottom of my garden. im disabled and after being in lockdown for over a year would like to be able to get out in the garden but fear its impossible with now broadband any advise on what provider to go with would be apperciated as i find there is NO customer services with now broadband
19-03-2021 10:34
@Anonymous User
Typically your internet will fluctuate over the first week or so. This is nromally standard with broadband.
You can have a nosy at this link for checking the status of your broadband as well as a page for hints and tips
https://help.nowtv.com/article/having-trouble-with-your-broadband
This link will show you how you can fix slow broadband, generally by changing channels etc.
https://help.nowtv.com/article/improve-broadband-speed
Your Hub Two is dual-band (2.4GHz and 5 GHz). Splitting these bands to create 2 different Wi-Fi networks can help to improve the speed to your devices. Here’s how to do it:
If all fails you can call the broadband team, number on below link
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
How to submit your complaint:
19-03-2021 10:46
sadly its not over the first few months its over a year and has got worse being disabled its not practical to move the router plus the cost is something i really can not afford . the postoffice normal broadband worked fine but changed because of the better phone call package . i have dual hearing aids and there is a major problem when calling now customer services always asking for me to unplug this and that which is impossible as i have no legs and at moment a broken wrist . i really wish id never moved to now broadband is the worst service ive ever had ive had staff call me a cripple and but the phone down after waiting nearly an hour tbh im at the end of my teather and can not see how this can be solved i really would love to be able to sit in the garden after a full year of not going out . i am unable to allow anyone in to the property because of related illnesses NOW tv is the most appualing company and use inferior products the router is not fitt for anything i cany ever get a signal 4 ft away in the same room how comes normal non fibre broadband worked fine but fibre has just got worse ??? i just give up with it
19-03-2021 10:58
@Anonymous User
Wow I am pretty speachless to be honest, sorry to hear what you have been put through!
Ok so you can always drop an email to customer support. Address in the below picture.
Really hope you can get it sorted.
19-03-2021 11:21
i have looked at what you have written and to be honest its far above my head and im not techo minded also is impossible for me to connect anything up to the router with a broken wrist and no legs .i just cant believe that i was led to believe that fibre was alot better but not being able to get online unless in right next to the router seems pants and its impossible to have cables from one room to another its not nice having to sit in my wheel chair in a freezing cold hall when trying to use the internet my neighbour whom still has normal broadband can get signal at bottom of his garden as did i used to be able i really hate the day i switched and dont understand why the hype that fibre is great does not work here for sure and is a total waste of money
30-03-2021 13:31
1 week on after wasting half a day last week arranging to get upgrade to super broadband heard nothing call up and they say was not requested wtf im at the end of my tether they are basically calling me a liar next stop is the ombudsman ive never known such a poorly run company