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Anonymous User
Not applicable

‎02-04-2021 14:57

No internet connection after activation

Hi, 

My broadband was supposed to have gone live yesterday and it does not work as the only lights illuminated are the Power and Wireless lights. Everything is plugged correctly. 

Today I notice that the Orders & Appointments page says I am up and running.  Technical details page says it cannot check as I am waiting on a router or engineer.    I have the router and no one has informed me that I need an engineer.

Please can someone advise as this situation is very critical for me as I'm working from home? 

 

Many thanks,

Melody

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1 REPLY 1
schnapps
Legend 5
Legend 5

‎02-04-2021 15:01 - edited ‎02-04-2021 15:02

Hi @Anonymous User 

 

Try unplugging the power to your Router for a minute and once the Router has fired back up then try holding in the reset button on the back of the Router for about 15 seconds.

 

if no joy, give the NOW Broadband Team a call (using the telephone number on the link page below) for further assistance & help.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1