WiFi not working

[CLB]

An engineer came on Thursday & set up the Internet new cables new box all sorted. My phone has connected to the Internet but all other devices won't I've put the password in correctly multiple times & it's still not working I've tried setting it up on an android device an iPad & a ps4 & it will not work

[schnapps · Accepted solution]

Hi @CLB 

Have you tried holding in the reset button on the back of the NOW Router for around 15 seconds and once all three green lights are showing on the front of the Router again, try once more with the default wifi password on the label underneath the bottom of the Router.

If that doesn't work do you have something like a Laptop with an Ethernet port on it to couple up with the Router to enable you to change the wifi password on the Router? 

[RoyB]

@CLB 

Are you sure your phone has connected over the WiFi from the Now router, or could it be connecting over cellular?

With the other devices, how ‘not working’, exactly? What error/error message are you getting, and from where?

[Jayach]

Have you tried connecting with WPS?