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CarrieGrant
Mentor

Why the frighing hell is my internet down AGAIN

My internet is down AGAIN... WHY? My bills are paid.. internet goes down regularly. Supposed to be on the best fibre package being super fibre.. and the internet is OFF AGAIN... WHY.?????? Why am I gonna being charged for only having internet half of the time?????? This is starting to take the royal pi**

13 Replies
floragala
Newbie

Re: Why the frighing hell is my internet down AGAIN

Mine is down too, seems to have been so all night

Itsmo
Advocate

Re: Why the frighing hell is my internet down AGAIN

Mine too. I called and an automated msg sent me to here. I guess so we can exhaust our pointless bitching in peace. ###### service. 

Jacob96
Advocate

Re: Why the frighing hell is my internet down AGAIN

My Super Fibre is down to wtf

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Jacob96
Advocate

Re: Why the frighing hell is my internet down AGAIN

If someone from us get internet back please let know in this post guys

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Ash12345
Advocate

Re: Why the frighing hell is my internet down AGAIN

Mines gone off this morning aswell keep turning it on and off no luck yet as of yet. 

schnapps
Legend 5
Legend 5

Re: Why the frighing hell is my internet down AGAIN

Looking over on Sky Twitter there are a couple of Broadband outages around the country, where post code BB7 and N15 was mentioned.

 

Also yesterday criminals / thieves caused damage to BT equipment in the Cambridgeshire area (apparently it's the second time this has happened by criminals on the same BT exchange box).

Elda
Advocate

Re: Why the frighing hell is my internet down AGAIN

Mine is down as well! It has been for the last 2 days! I live in St Johns Wood. Anyone else around here whose internet is down?

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gavs82008
Legend 5
Legend 5

Re: Why the frighing hell is my internet down AGAIN

@Elda 

Call the broadband team to see what’s the situation is.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

 
  • Give us a call on 08007591213 to speak directly to a NOW advisor.
FYI that I do not work for NOW, just a NOW customer trying to help
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Elda
Advocate

Re: Why the frighing hell is my internet down AGAIN

Did several times! I have had problems with my broadband for over a month and every time i call they tell me something else. It has been a nightmare! No timeline when my problem will resolve, just ‘there are problems with the line and we have told open reach! When will they come etc, no one ever knows! I am seriously considering to move on if they don’t do anything in the next week! 

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