My internet is down AGAIN... WHY? My bills are paid.. internet goes down regularly. Supposed to be on the best fibre package being super fibre.. and the internet is OFF AGAIN... WHY.?????? Why am I gonna being charged for only having internet half of the time?????? This is starting to take the royal pi**
Looking over on Sky Twitter there are a couple of Broadband outages around the country, where post code BB7 and N15 was mentioned.
Also yesterday criminals / thieves caused damage to BT equipment in the Cambridgeshire area (apparently it's the second time this has happened by criminals on the same BT exchange box).
Call the broadband team to see what’s the situation is.
How to submit your complaint:
Did several times! I have had problems with my broadband for over a month and every time i call they tell me something else. It has been a nightmare! No timeline when my problem will resolve, just ‘there are problems with the line and we have told open reach! When will they come etc, no one ever knows! I am seriously considering to move on if they don’t do anything in the next week!