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Jasonskeen
Advocate

‎24-09-2023 8:07

Shockingly slow broadband

  • My broadband is so slow I have turned it of to use phone hotspot .not worth the 28 quid a month I pay 
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5 REPLIES 5
chilli2
Elite

‎24-09-2023 11:06

Have you tried asking yourself these questions:

 Why is my broadband so slow, and what sort of speeds are others getting/can i expect in my postcode/area?

What can i do to improve things?

gavs82008
Legend 5
Legend 5

‎24-09-2023 14:37

@Jasonskeen 

To follow up from @chilli2 are your speeds slow over WiFi or Ethernet?

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

‎24-09-2023 16:02

@Jasonskeen 

What Now broadband have you got, how slow is slow exactly , and what did Now promise you?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Shailesh
Newbie

‎24-09-2023 20:08

Even I am having intermittent issues. It not only slows down, but it completely disappears sometimes too. And no communication from NOW of any update or work Also, the times when I have issues, their customer support center is closed. So cannot even call anyone for help. Very poor customer service.

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Jayach
Elite 3

‎24-09-2023 21:36

In response to Shailesh's comment

@Shailesh 

Have you reported your problems to Now?

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

Do you know if the problems are just over Wi-Fi, have you tried using a wired connection?

 

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