I don't know if anyone from NowTV reads these forum, but the web site is useless, especially if trying to access from a mobile phone. I kept getting circled via the FAQ and round and round in circles. Why don't they have a contact number, which can be searched by google?
After about an hour, I finally managed to book an engineer via the phone, but no idea about timing of if they were sending an Openreach engineer or a NowTV engineer. I knew what the problem was, the cable outside by building was broken, but there was no way to relay that information back.
I did speak to a human, but that was if I wanted to lodge a complaint......
NowTV did n't have the option to use BT Wifi hotspots, as a backup.
OpenReach were great back up and running in 2 hours.