Hi,
The activation date was set for 06/09/2023. I've received confirmation from Openreach that their work is complete.
While the hub is connected, the broadband remains inactive. Furthermore, I suspect there might be an issue with the telephone line as there is no sound when I use the landline telephone.
I've tried to contact NOW customer service multiple times using the following numbers: 0330 332 3050, 0330 041 2472, and 0800 759 1213. On each attempt, I selected option 3 for broadband technical issues. However, the system does not seem to recognize any option I select, and it eventually hangs up. This issue persisted regardless of the contact number used.
Additionally, I've searched for an email address to report this non-activation problem but couldn't locate one.
Could you please guide me on the best way to reach NOW's customer or technical service?
Kind regards,
Andrew
