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Website being blocked by Broadband Buddy for no reason

Hi there, I am a website designer and one of my clients websites is being blocked by Broadband Buddy and Sky Shield for no reason at all. It claims it is a phishing risk but when I click on the 'Have we blocked this site by mistake?' button it takes me to the next page and says this but there is no box to tick so I can't submit the form. Can somebody please contact me about this?

Report incorrect category

Think undefined was blocked by mistake?

Tick the box if you think shouldn't be included in that category.

No categories available.
Legend 5
Legend 5

Hi @webchap 

On the last FAQ on this link page below it says if your website has been wrongly categorised then there is a link to get in touch.

If you are not a NOW customer yourself, then perhaps drop them an email by using the email address in this screen shot below. 



Elite 3

Have you checked it here, in case it's not just Sky/Now.

Is your website blocked?


Thank you for that, it is showing as green for OK on all ISP's on that list but Sky / Now are not on the list so seems the issue lies with them


Hi @webchap 

If you don't get any joy out of the NOW customer services email above, I notice the NOW Broadband Contract  includes:

... or if you wish to make a complaint regarding content, data or 
material that has been stored and/or accessed via NOW’s networks or NOW Broadband,
please email us at "AcceptableUsePolicy @ bskyb .com" (no spaces) ...

I know your post is more about data not allowed to be accessed via NOW, but they might be able to help?