20-07-2022 19:33
This is great, is anyone doing anything about it?! 5 DAYS. The solution given by helpline is to TAKE A DAY OFF WORK so engineer can tell me that everything is okay on my side. I'm an IT guy myself, it was working for over a year but they say check the cables. I did obviously and restarted and reconfigured. It is not an issue on my side. When will NOW TV do anything about it?! I'm in Reading by the way.
21-07-2022 24:54 - edited 21-07-2022 1:04
I know it's frustrating, but if you are sure the problem isn't in your home, just get the call booked. Worry about any ramifications of you not being there later.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
21-07-2022 12:27 - edited 21-07-2022 12:28
Is your phone working correctly ? Do you have a dial tone? Is it noisy?
Can you see any physical damage on the openreach network, poles, your local cabinet etc?
Had there been/ are there any road works taking place in the area?